Terms and Conditions

Last Updated: July 26, 2026

Welcome to Gypsy Lane Co. These Terms and Conditions govern your use of our website and your purchase of products or services from us. By accessing our website, submitting an order, or purchasing from Gypsy Lane Co., you agree to these Terms and Conditions.

1. About Gypsy Lane Co.

Gypsy Lane Co. provides custom apparel, including shirts, hoodies, and other personalized products. References to “Gypsy Lane Co.,” “we,” “us,” or “our” refer to Gypsy Lane Co. References to “you” or “customer” refer to the person or organization accessing our website or placing an order.

2. Eligibility

You must be at least 18 years old or have the permission of a parent or legal guardian to place an order. By using our website or submitting an order, you represent that the information you provide is accurate and that you are authorized to use the selected payment method.

3. Product Information

We make reasonable efforts to accurately display product descriptions, colors, sizes, materials, and images. However, colors may appear differently depending on your screen, lighting, garment material, printing method, and other production factors.

Product availability, pricing, styles, colors, and specifications may change without notice.

4. Custom Orders

Customers are responsible for reviewing all information submitted with a custom order, including:

Names, dates, numbers, and spelling
Garment type, color, and size
Artwork, logos, images, and design placement
Quantities and personalization details
Shipping and contact information

Gypsy Lane Co. is not responsible for errors contained in information or artwork approved or supplied by the customer.

5. Artwork and Design Approval

When applicable, we may provide a digital proof or mockup before production. The customer is responsible for carefully reviewing and approving the design.

Approval authorizes Gypsy Lane Co. to begin production. Once a design is approved and production has started, changes may require additional fees and may delay completion.

Digital proofs are intended to show general design placement and appearance. Final colors, sizing, positioning, and proportions may vary slightly due to garment construction and the production process.

6. Customer-Supplied Artwork

Customers represent and warrant that they own, have permission to use, or are otherwise legally authorized to reproduce all artwork, logos, trademarks, photographs, text, and other materials submitted to Gypsy Lane Co.

Gypsy Lane Co. may refuse any order that we reasonably believe infringes intellectual property rights, violates the law, contains hateful or threatening material, or is otherwise inappropriate.

The customer agrees to be responsible for claims, damages, expenses, or legal costs resulting from the unauthorized use of submitted materials.

7. Design Services

Any original artwork or design created by Gypsy Lane Co. remains the property of Gypsy Lane Co. unless ownership is transferred through a separate written agreement.

Payment for a finished product does not automatically transfer ownership of editable artwork, source files, templates, or production files.

Design fees may be nonrefundable once design work has begun.

8. Pricing and Quotes

Prices are listed in U.S. dollars unless otherwise stated. Quotes are based on the information available at the time they are issued and may be subject to an expiration date.

Pricing may change if the customer changes the artwork, garment selection, quantity, printing method, delivery requirements, or other order details.

Applicable taxes, shipping charges, rush fees, design fees, and other costs may be added to the order total.

9. Payment

Payment requirements will be communicated before production begins. We may require full payment or a deposit before beginning design work, ordering materials, or starting production.

Orders are not considered confirmed until required payment has been received.

Any remaining balance must be paid before the order is shipped, delivered, or released unless other arrangements have been approved in writing.

10. Cancellations

Cancellation requests must be submitted as soon as possible.

Orders may not be canceled after materials have been ordered, design work has begun, or production has started. If cancellation is approved, the customer may remain responsible for design fees, materials, completed work, processing fees, and other costs already incurred.

Custom-order deposits may be nonrefundable.

11. Production Times

Production times are estimates and are not guaranteed unless a specific deadline has been accepted by Gypsy Lane Co. in writing.

Production may be affected by product availability, supplier delays, equipment issues, artwork revisions, order changes, weather, shipping carriers, or other circumstances outside our control.

Production time generally begins after all required information, approvals, and payments have been received.

12. Rush Orders

Rush service may be available for an additional fee. Acceptance of a rush order depends on product availability, order complexity, production capacity, and the requested deadline.

A rush fee does not guarantee delivery by a specific time unless that deadline has been expressly confirmed in writing.

13. Shipping and Delivery

Shipping and delivery dates are estimates. Gypsy Lane Co. is not responsible for delays, loss, theft, or damage caused by shipping carriers or incorrect shipping information supplied by the customer.

Customers are responsible for providing a complete and accurate delivery address.

Risk of loss transfers to the customer once the package is accepted by the shipping carrier. Customers should contact us promptly if a shipment appears lost or damaged so we can assist with a carrier claim when appropriate.

14. Local Pickup

Customers selecting local pickup will be notified when their order is ready. Orders must not be picked up before receiving confirmation.

Gypsy Lane Co. is not responsible for orders that remain unclaimed for an extended period. Unclaimed orders may be discarded or donated after reasonable attempts have been made to contact the customer.

15. Returns and Exchanges

Because customized and personalized products are made specifically for the customer, they are generally not eligible for return, exchange, or refund.

Returns or replacements may be considered when:

The wrong product was provided
The product contains a production error caused by Gypsy Lane Co.
The product arrived materially damaged or defective
The finished product differs significantly from the approved order details

Minor variations in color, print placement, garment dimensions, or appearance are not necessarily considered defects.

16. Reporting an Order Problem

Order problems must be reported within 7 days of delivery or pickup.

Customers should provide:

Their name and order information
A description of the issue
Clear photographs showing the problem
Photographs of packaging when shipping damage is involved

Gypsy Lane Co. may require the affected product to be returned or inspected before providing a replacement, repair, store credit, or refund.

17. Garment Sizing

Garment sizing may vary between brands, styles, and manufacturers. Size charts are provided as a general reference only.

Customers are responsible for selecting the correct size. Custom products will not be replaced or refunded solely because the customer selected the wrong size.

18. Care Instructions

Customers must follow the care instructions provided with the garment or product.

Unless otherwise stated, custom apparel should generally be washed inside out in cold water with mild detergent and dried using low heat or air drying. Bleach, high heat, harsh chemicals, and improper washing may damage the garment or decoration.

Gypsy Lane Co. is not responsible for damage caused by improper washing, drying, storage, ironing, or use.

19. Promotional Use

Unless the customer requests otherwise in writing, Gypsy Lane Co. may photograph completed products and use those photographs for portfolios, social media, advertising, website content, and other promotional purposes.

We will not intentionally publish confidential customer information.

20. Website Use

You agree not to:

Use the website for unlawful or fraudulent purposes
Attempt to interfere with website security or operation
Copy or misuse our website content, designs, photographs, or branding
Submit malicious software or harmful code
Misrepresent your identity or authority
Use automated systems to scrape or collect website data without permission

We may restrict or terminate access to the website for violations of these terms.

21. Intellectual Property

The Gypsy Lane Co. name, branding, website content, photographs, graphics, original designs, and other materials are owned by or licensed to Gypsy Lane Co.

You may not copy, reproduce, distribute, modify, sell, or commercially use our intellectual property without prior written permission.

22. Third-Party Services

Our website may use or link to third-party services, including payment processors, shipping providers, social media platforms, and website-hosting services.

Gypsy Lane Co. is not responsible for the content, security, availability, policies, or actions of third-party services.

23. Privacy

Information collected through our website or ordering process will be handled in accordance with our Privacy Policy.

Customers are responsible for ensuring that any personal information submitted for personalization has been provided lawfully and with the necessary consent.

24. Disclaimer of Warranties

To the fullest extent permitted by law, our website, products, and services are provided on an “as available” and “as is” basis.

We do not guarantee that the website will always be uninterrupted, error-free, secure, or free from harmful components.

Nothing in these terms excludes warranties or rights that cannot legally be excluded under applicable consumer-protection laws.

25. Limitation of Liability

To the fullest extent permitted by law, Gypsy Lane Co. will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, or services.

Our total liability relating to an order will not exceed the amount paid for the specific product or service giving rise to the claim.

This limitation does not apply where liability cannot legally be limited or excluded.

26. Indemnification

You agree to indemnify and hold harmless Gypsy Lane Co., its owners, employees, contractors, and representatives from claims, damages, liabilities, and expenses arising from:

Your violation of these Terms and Conditions
Your misuse of our website, products, or services
Artwork or content you submit
Your violation of another person’s intellectual property, privacy, or legal rights

27. Force Majeure

Gypsy Lane Co. will not be responsible for delays or failure to perform caused by circumstances beyond our reasonable control, including natural disasters, fires, power outages, equipment failures, labor disruptions, supply shortages, carrier delays, government actions, emergencies, or severe weather.

28. Governing Law

These Terms and Conditions are governed by the laws of the State of California, without regard to conflict-of-law principles.

Any legal dispute will be handled in a court of appropriate jurisdiction located in California unless another dispute-resolution process is agreed to in writing.

29. Changes to These Terms

We may update these Terms and Conditions periodically. Changes become effective when the revised terms are posted on our website.

The “Last Updated” date at the top of this page indicates when the terms were most recently revised.

30. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in effect.

31. Entire Agreement

These Terms and Conditions, together with any approved quote, invoice, design proof, order form, Privacy Policy, or written agreement, constitute the agreement between the customer and Gypsy Lane Co. regarding the applicable order.

Last Updated: July 26, 2026

Gypsy Lane Co. respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.

By accessing our website, contacting us, submitting an order, or purchasing our products or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when you:

Place an order
Request a quote
Submit a contact form
Create an account
Subscribe to marketing communications
Communicate with us by email, phone, text message, or social media
Participate in a promotion, giveaway, survey, or event
Submit artwork, photographs, logos, names, or personalization details

The information collected may include:

Name
Email address
Phone number
Billing and shipping address
Order and purchase information
Clothing sizes and product preferences
Customization or personalization details
Business or organization name
Artwork, photographs, logos, and other submitted files
Communications between you and Gypsy Lane Co.
Any other information you choose to provide

2. Payment Information

Payments may be processed through a third-party payment provider.

Gypsy Lane Co. may receive limited payment-related information, such as:

Payment status
Transaction identification number
Payment method type
Billing name and address
The last few digits of a payment card

We may not directly receive or store your complete credit or debit card number when payments are handled by a third-party payment processor.

Payment providers process your information according to their own privacy policies and security practices.

3. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics tools, server logs, and similar technologies.

This information may include:

Internet Protocol address
Browser type
Device type
Operating system
Approximate geographic location
Referring website
Pages viewed
Links clicked
Date and time of visits
Time spent on the website
Website interactions
General traffic and usage data

This information helps us understand how visitors use our website and how we can improve it.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

Keep the website functioning properly
Remember customer preferences
Maintain shopping-cart information
Process orders
Analyze website traffic
Measure marketing performance
Prevent fraud and improve security
Provide relevant advertising

You may be able to block or delete cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the website.

5. How We Use Your Information

We may use personal information to:

Respond to questions and customer-service requests
Prepare quotes and estimates
Process and fulfill orders
Create customized or personalized products
Send order confirmations and status updates
Process payments
Arrange shipping, delivery, or pickup
Communicate about artwork, proofs, sizing, or production details
Maintain customer and transaction records
Provide refunds, replacements, or other order support
Improve our products, services, and website
Detect fraud, misuse, and security threats
Enforce our Terms and Conditions
Comply with legal, tax, accounting, and regulatory obligations
Send promotional communications when permitted by law
Protect the rights, property, and safety of Gypsy Lane Co., our customers, and others

6. Custom Artwork and Personalization Information

When you submit artwork, photographs, names, logos, or other materials for a custom order, we use those materials to prepare, produce, and fulfill your order.

Submitted files may be shared with employees, contractors, suppliers, printers, production partners, or service providers when necessary to complete the order.

Customers should avoid submitting sensitive personal information that is not necessary for the requested product.

You are responsible for obtaining permission before submitting another person’s image, name, contact information, or other personal information.

7. How We Share Information

We do not sell personal information in exchange for money.

We may share personal information with third parties that help us operate our business, including:

Website-hosting providers
E-commerce platforms
Payment processors
Shipping and delivery companies
Printing and production partners
Inventory and order-management providers
Email and communication services
Accounting and bookkeeping providers
Marketing and analytics providers
Cloud-storage and file-management services
Information-technology and security providers
Legal, insurance, and professional advisers

These parties may receive only the information reasonably necessary to perform services on our behalf.

8. Legal and Business Disclosures

We may disclose information when reasonably necessary to:

Comply with a law, regulation, court order, subpoena, or legal process
Respond to lawful government requests
Investigate fraud, theft, security incidents, or illegal activity
Enforce our agreements and policies
Protect the safety and rights of our customers, business, or others
Establish, exercise, or defend legal claims

Information may also be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or transfer of the business.

9. Advertising and Analytics

We may use third-party analytics and advertising services to better understand website traffic and marketing performance.

These services may use cookies or similar technologies to collect information about your activity on our website and other websites.

Depending on the services used, this information may be used to:

Measure website visits
Analyze customer behavior
Evaluate advertising campaigns
Display relevant advertisements
Create audience or interest categories

You may be able to manage certain advertising preferences through your browser, device settings, or the privacy controls offered by the applicable service provider.

10. Marketing Communications

With your permission, we may send promotional emails or text messages about:

New products
Sales
Special offers
Events
Giveaways
Company updates

You may unsubscribe from promotional emails by using the unsubscribe link included in the message.

You may opt out of promotional text messages by replying “STOP,” when applicable.

You may continue to receive non-promotional communications related to orders, payments, customer service, legal notices, or account activity.

11. Social Media

Gypsy Lane Co. may maintain pages or accounts on third-party social-media platforms.

If you communicate with us through social media, the platform may collect and process information according to its own privacy policy.

Information you post publicly, including comments, reviews, photographs, and tagged content, may be visible to other users.

12. Product Photographs and Promotional Use

We may photograph completed products and use those images for our portfolio, website, advertising, or social-media content.

We will make reasonable efforts not to publicly display confidential personal information.

Customers may request that their order not be used for promotional purposes by contacting us before production is completed.

13. Data Retention

We retain personal information for as long as reasonably necessary to:

Fulfill orders
Provide customer service
Maintain business and transaction records
Meet legal, accounting, and tax obligations
Resolve disputes
Enforce agreements
Prevent fraud
Maintain design and production records

The retention period may vary depending on the type of information and the reason it was collected.

14. Data Security

We use reasonable administrative, technical, and physical safeguards intended to protect personal information.

However, no website, electronic storage system, or method of transmission can be guaranteed to be completely secure. We cannot guarantee that unauthorized access, disclosure, loss, or misuse will never occur.

Customers should use caution when sending sensitive information through email, text message, or social media.

15. Your Privacy Choices

Depending on your location and applicable law, you may have the right to:

Request access to personal information we maintain about you
Request correction of inaccurate personal information
Request deletion of certain personal information
Request information about how your data is used or shared
Opt out of certain marketing communications
Withdraw consent when processing is based on consent
Limit certain uses of personal information
Request a portable copy of certain information
Appeal a decision regarding a privacy request

Not all rights apply in every circumstance. We may need to verify your identity before completing a request.

16. California Privacy Rights

California residents may have specific privacy rights under applicable California law.

Depending on which laws apply to Gypsy Lane Co., these rights may include the right to request:

The categories of personal information collected
The specific pieces of personal information collected
The sources from which information was collected
The business purposes for collecting or sharing information
The categories of third parties that received information
Correction or deletion of qualifying information
An opportunity to opt out of certain sharing or targeted advertising activities

Gypsy Lane Co. will not unlawfully discriminate against a customer for exercising an applicable privacy right.

Some California privacy laws apply only to businesses that meet specific legal thresholds. Nothing in this policy is intended to grant rights that do not otherwise apply under the law.

17. Sale or Sharing of Personal Information

Gypsy Lane Co. does not sell personal information in exchange for money.

Certain website analytics, advertising, and social-media tools may be considered “sharing” or “targeted advertising” under some privacy laws, depending on how those services are configured.

Where required, customers may be provided with a method to opt out of qualifying data sharing.

18. Sensitive Personal Information

We do not intentionally request sensitive personal information unless it is necessary for a legitimate business purpose.

Please do not submit information such as:

Social Security numbers
Government identification numbers
Financial account passwords
Medical information
Precise location information
Biometric information
Other highly sensitive personal details

If sensitive information is necessary for a particular transaction, we will use it only for the purpose for which it was provided and as permitted by law.

19. Children’s Privacy

Our website and services are not directed to children under 13.

We do not knowingly collect personal information directly from children under 13 without appropriate parental or legal-guardian consent.

If you believe a child has provided personal information without proper authorization, contact us so we can review and, when appropriate, delete the information.

Parents or guardians placing orders for children are responsible for the information, names, images, and personalization details they submit.

20. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security, content, or practices of third-party websites. Customers should review the privacy policies of those services before providing personal information.

21. International Visitors

Gypsy Lane Co. is based in the United States.

If you access our website from outside the United States, your information may be transferred to and processed in the United States or other locations where our service providers operate.

Data-protection laws in those locations may differ from those in your country.

22. Do Not Track Signals

Some web browsers provide a “Do Not Track” setting.

Because there is not a universally accepted standard for responding to these signals, our website may not respond to all browser-based Do Not Track requests.

Where legally required, we may recognize approved browser-based opt-out preference signals.

23. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

Our business practices
Our website
The services we use
Applicable laws
Privacy requirements

The revised policy becomes effective when it is posted. The date at the top of the policy indicates when it was most recently updated.

Return and Refund Policy

Last Updated: July 26, 2026

At Gypsy Lane Co., many of our products are custom-made or personalized for each customer. Because of this, all sales are generally final except when an item is defective or the customer receives an incorrect item.

Return Eligibility

A return may be approved only when:

The item has a manufacturing or production defect
The item received is different from the product ordered
The wrong size, color, design, quantity, or garment was provided due to an error by Gypsy Lane Co.

Returns are not accepted for:

Incorrect sizes selected by the customer
Misspelled names, incorrect dates, or other information submitted or approved by the customer
Customer-approved artwork, designs, colors, or product details
Changes of mind
Normal variations in garment color, sizing, texture, or print placement
Damage caused by washing, drying, ironing, misuse, improper care, or normal wear
Products that have been worn, washed, altered, or damaged after delivery
Minor differences between digital mockups and the finished product

Reporting a Problem

Any defective or incorrect item must be reported within 7 calendar days of delivery or pickup.

To request a return, contact Gypsy Lane Co. and provide:

Your name
Order number or purchase details
A description of the problem
Clear photographs showing the defect or incorrect item
Photographs of the packaging when applicable

Requests submitted more than 7 days after delivery or pickup may not be eligible for a return, replacement, or refund.

Return Authorization

Customers must contact Gypsy Lane Co. and receive approval before returning any product.

Items returned without prior authorization may be refused and may not qualify for a refund, replacement, or store credit.

Return instructions and the appropriate return address will be provided after the request is reviewed.

Return Shipping

The customer is responsible for all return shipping costs.

Original shipping charges are nonrefundable unless otherwise required by law.

We recommend using a trackable shipping method. Gypsy Lane Co. is not responsible for returned items that are lost, delayed, or damaged during return shipping.

Condition of Returned Items

Approved returns must be:

Unworn
Unwashed
Unused
Unaltered
Free from stains, odors, pet hair, smoke, or other damage
Returned with any original packaging or tags when available

Gypsy Lane Co. may deny a return if the product is not returned in its original condition.

Inspection and Resolution

Returned items will be inspected after they are received.

If the return is approved, Gypsy Lane Co. may provide one of the following remedies:

Replacement of the defective or incorrect item
Correction or reprinting of the item
Store credit
Refund of the purchase price of the affected item

The appropriate remedy will be determined based on the circumstances of the order, product availability, and the nature of the problem.

Refunds

Approved refunds will be issued to the original payment method when possible.

Processing times may vary depending on the payment provider or financial institution. Original shipping charges and return shipping costs are not refundable.

Only the defective or incorrect item will be eligible for a refund. Other items included in the same order are not eligible unless they are also defective or incorrect.

Exchanges

Gypsy Lane Co. does not offer exchanges for customer-selected sizing, colors, styles, or design preferences.

An exchange or replacement may be provided only when Gypsy Lane Co. supplied an incorrect or defective product.

Order Cancellations

Custom orders may not be canceled after design work, material ordering, printing, embroidery, personalization, or production has begun.

Any approved cancellation may be subject to deductions for design fees, materials, processing costs, or work already completed.

Damaged Packages

If an order arrives with visible shipping damage, photograph the package and product before discarding any packaging.

Shipping damage must be reported within 7 calendar days of delivery. We may request photographs or additional information to assist with a shipping-carrier claim.

Contact Information

To report a defective or incorrect item, contact:

Gypsy Lane Co. Email: gypsylaneapparel@gmail.com